I've been enjoying the Hyperstrada since June, but this issue was just recently resolved:
On THE VERY FIRST DAY of owning the Hyper, I was pushing it out of the garage and mis-calculated the turn radius to have the pannier clear the door opening. The left pannier bumped against the garage door frame. A quick inspection revealed no visible damage. It wasn't until I arrived at work that I noticed that the plastic bracket on the pannier had cracked. It was a very mild impact and I was surprised at the degree of damage. It didn't seem to affect the function and the dealer said the replacement cost was $160.00! I thought it should be replaced under warrantee, but I let it be. Then I decided to glue up the crack. When I removed the bracket from the pannier, it completely fell apart. So I called the dealer and ordered a new one. It finally came in early Sept. (3 months later). It comes as a L/R set. I used the existing lock cylinder and the bags look and work like new.
This is a cautionary tale to avoid impact with your panniers. But if you crack your right side bracket, I'll give you a great deal on a replacement
On THE VERY FIRST DAY of owning the Hyper, I was pushing it out of the garage and mis-calculated the turn radius to have the pannier clear the door opening. The left pannier bumped against the garage door frame. A quick inspection revealed no visible damage. It wasn't until I arrived at work that I noticed that the plastic bracket on the pannier had cracked. It was a very mild impact and I was surprised at the degree of damage. It didn't seem to affect the function and the dealer said the replacement cost was $160.00! I thought it should be replaced under warrantee, but I let it be. Then I decided to glue up the crack. When I removed the bracket from the pannier, it completely fell apart. So I called the dealer and ordered a new one. It finally came in early Sept. (3 months later). It comes as a L/R set. I used the existing lock cylinder and the bags look and work like new.
This is a cautionary tale to avoid impact with your panniers. But if you crack your right side bracket, I'll give you a great deal on a replacement
