Don't get mad at me.

i don't know about legal consumer rights in the US. in austria, the dealer has to fix the problems in the warranty period in a reasonable amount of time. if the problems are not fixed, you are eligible for a refund/to get your money back.

i'd say everything that you can do is what's possible legally.

Anyone in their right mind wants quality and value for money, there is nothing abnormal about that. I feel for you bud, you are not happy and justifiably so, perhaps your bike is just a lemon

Over here we have a thing called the CPA (Consumer Protection Act) Given the horror stories you describe it seems that a replacement bike would be called for, whether it be new or an equivalent would remain to be seen. In fact there have been a number of just such cases here involving BMW where the offending machine is replaced.

Good luck with it

PS - I still love my Hyper

"There are no coincidences." - The Dalai Lama. If it's not how you ride, maybe it's your karma...

Seriously, you should sell that bike and buy something more disposable. Unfortunately, our Cali Song-Beverly act that protects car and truck buyers (aka "lemon law") does not apply to motorcycles. I doubt it's any better in NC.

I agree with zippy. It is probably time to sell the bike and cut your emotional/financial losses. Sometimes, it just isn't worth the dissatisfaction.

I have to wonder if your general dissatisfaction with the bike (suspension, perceived value for 13K) is coloring your perspective in other areas. Other than your rotors and pads, all your warranty works sounds like many other people on this forum (ECU, throttle, etc.) and should only have to be done once.

maybe give the yamaha mt-09 street rally a whirl? seems to be a nice bike from what i've seen so far.

MT-09 Street Rally ABS 2015 - Motorcycles - Yamaha Motor UK

and if you're into 'abusing' your bike - you'll like this vid: https://www.youtube.com/watch?v=JvQAHA1PNK4

gotta love the french.

Braaap, why did they replace all of those parts you listed, did you post reasons already on here somewhere? Really your front rotors and front and rear brake pads were faulty?

Have you written a letter directly to Ducati in Italy? I would try that. They send letters to us welcoming us to the club and all that. Where as the dealership is probably like any other car dealership where they think they have all the right answers and charge a lot for service.

I'm going to write a letter to Ducati. My ride-by-wire throttle is so jerky and there is no learning to control it. As slow as I let off to slow at high rpm, there's a point it just closes. I would rather have a mechanical cable clutch or Ducati should be able to write computer code to improve the ride-by-wire action. My turn signals won't work easy anymore. I have to press, press, press, and then press hard again for them to go on.

Anybody know the address to mail a serious customer complaint letter to Ducati? We would be looking to be taken seriously and to get a real response.

It's still a fun bike, jack of all trades, master of most. Can I get an amen?

Well, its kinda a running theme on this bike. I too was deliberating to sell it due to issues etc but in looking around decided there is nothing like it, it looks great, sounds superb, goes like the clappers and makes me grin ear to ear. And the resale value sucked compared to the $16k i paid to get one of the first bikes in the US (what a chump)
I decided to upgrade the suspension, local company changed the springs etc but its still not right so Andreanis shipped today.
I guess riding a Ducati has its drawbacks as they can be temperamental compared to non Euro bikes but I have had BMW's and Triumphs and they were perfect so...its your call at the end of the day. Used prices on these bikes is really bad so .......

You can call Ducati support in the USA at 408-253-0499.

I've been on this forum since before 1st deliveries in southern US. I would say only true manufacturing defect is crappy choice of pads.

The throttle and ECU can't be more than a dozen on this forum. Think they sold 3000-4000 of these first year. I have never had a new vehicle, including couple Hondas, that didn't need warranty work in first year of ownership. All reported issues have been replaced under warranty. Could it happen again? Maybe. If you can't get repeat warranty gripes repaired even outside of warranty period, you need to study up on negotiating with dealerships.

This is not a lemon. I ride mine like its stolen everytime I'm on it for nearly 9K miles. When you write that letter, do us a favor and ask for a itemized list of warranty claims. Until I see statistical proof of a trend, you're just an unsatisfied customer.

Am I the only middle aged rider that has always read and heard of Ducati's struggle with electrical gremlins? It was not their strong point as far back as I remember reading and talking to owners in the late 90s and early 2000s. Again, it's an "affordable" Ducati. Think some of you have fallen under the illusion of badging, much like when people buy the cheapest Mercedes or Porsche. They're affordable for a reason.

I had a host of issues with my Hyperstrada to the point that I wanted to throw it off a tall building to let Ducati know what I thought about the bike. It was a 2013 model, and I initially attributed the faults to that, but despite getting parts replaced, the thing kept breaking down. I'm finally getting it replaced, and Ducati was quite nice about this (once I contacted a couple of senior Ducati people in Italy and mentioned that I had just pushed my bike home for 1km after picking it up from the service where it had stayed for over 1 month).

I think you may have a lemon like mine. Considering how many bikes they sell, I think the issues we have are not too common. That said, my dash has been replaced twice and I just had another electrical problem likely related to the dash (front right indicator doesn't work, right rear indicator blinks at twice the frequency it should have, and I lost the neutral light for a couple of hours last week). So, even getting the parts replaced hasn't solved my problem, so I'm not sure if the 2014 strada they'll give me will be any better.

I love this bike when it runs, but so far, since June, it has spent over 8 weeks in the shop. In a country like Canada, this meant that I ended up using the bike for only 1 week since mid-September, and now it's starting to snow. So, not sure if I'll trade in the new one without touching it and get a Monster, which seems to be having less issues...

Again, I should note that Ducati was helpful in terms of getting the bike replaced. The only issue is I've lost confidence in the bike. I don't trust it enough to go touring on it, and that was the main reason I'd bought it.

gatdammit said:

I've been on this forum since before 1st deliveries in southern US. I would say only true manufacturing defect is crappy choice of pads.

The throttle and ECU can't be more than a dozen on this forum. Think they sold 3000-4000 of these first year. I have never had a new vehicle, including couple Hondas, that didn't need warranty work in first year of ownership. All reported issues have been replaced under warranty. Could it happen again? Maybe. If you can't get repeat warranty gripes repaired even outside of warranty period, you need to study up on negotiating with dealerships.

This is not a lemon. I ride mine like its stolen everytime I'm on it for nearly 9K miles. When you write that letter, do us a favor and ask for a itemized list of warranty claims. Until I see statistical proof of a trend, you're just an unsatisfied customer.

Am I the only middle aged rider that has always read and heard of Ducati's struggle with electrical gremlins? It was not their strong point as far back as I remember reading and talking to owners in the late 90s and early 2000s. Again, it's an "affordable" Ducati. Think some of you have fallen under the illusion of badging, much like when people buy the cheapest Mercedes or Porsche. They're affordable for a reason.

Click to expand...

I haven't had any major problems with the bike but it's an expensive bike - it should work - no excuses.

appliance821 said:

I haven't had any major problems with the bike but it's an expensive bike - it should work - no excuses.

Click to expand...

It's cheap for a Ducati. My sister bought a Mercedes C230 like 10 yrs ago. It was a piece of ****; everything electromechanical broke multiple times. Did she get royal treatment from the dealer because it was a Mercedes? Nope. She got treated like she bought a Honda Civic.

gatdammit said:

It's cheap for a Ducati. My sister bought a Mercedes C230 like 10 yrs ago. It was a piece of ****; everything electromechanical broke multiple times. Did she get royal treatment from the dealer because it was a Mercedes? Nope. She got treated like she bought a Honda Civic.

Click to expand...

Definitely not cheap for a Ducati, but more like halfway. It's more expensive than all Monsters except the 1200 and 1200s, and almost the same price as a streetfighter 848. Right now, in Canada, you can get the Monster 1200 for just $500 more.

Looking at other manufacturers, MV brutale 800 is similarly priced, as well. So, any cheapness regarding the service provided is unlikely to be due to the price of the bike.

Coming to Mercedes, 5 years ago, I bought the cheapest Mercedes on sale in Canada (the B200, which is sort of a compact slash minivan). Best thing about the car is the service. I am given at least an equal level or better loaner car whenever I have to drop my car off for service. At 30,000 km, I was told that the brake disks had to be changed because they had rusted, and would cost me $1500. I told the service that this was preposterous, as brake disks should not rust in 2 years and to leave them in. When I went to pick up the car, the disks had been changed free of charge. And the most I had to wait while the car was in service was 3 days. I understand that this is not easy for motorcycles, but I haven't seen the effort from Ducati to make things better at the dealer level. Again, they were very responsive to my emails; I just don't think the dealer network approach Ducati has taken is acceptable for a premium brand that wants to ensure that the service provided at every dealer is in line with the premium image of the company.

My service and warranty claims were fantastic in FL. Better than any new car I ever bought.

gatdammit said:

It's cheap for a Ducati. My sister bought a Mercedes C230 like 10 yrs ago. It was a piece of ****; everything electromechanical broke multiple times. Did she get royal treatment from the dealer because it was a Mercedes? Nope. She got treated like she bought a Honda Civic.

Click to expand...

If you look at the bike - ducati engineered the frame, the engine, and maybe parts of the electrical system (the routing mainly). Everything else is outsourced - brembo brakes, bosch abs, all the electronics modules... They should be capable of assembling this stuff - the cb 750 came out 40+ years ago - that's a lot of time to learn.

My bike has been fine - but there are no excuses - in the modern era - for shoddy construction - none.

appliance821 said:

My bike has been fine - but there are no excuses - in the modern era - for shoddy construction - none.

Click to expand...

What "shoddy construction"? Excluding the forks, I see very nice parts and assembly on my Strada. What other manufacturer offers similar features, including Desmo? Have had not one problem in 6000 miles except for the usual sticky saddlebag latch once, a simple shot of lube fixed that.

As for as the outsourced bits, they are made to Ducati's spec. They are not simple "off the shelf" items. And as for price, I've read that roughly $3K of each bike's net is spent on their racing teams. Exclusivity has it's cost.

I'm glad my brakes say "Brembo" and not "Ducati". Just like I wish my forks had an "Ohlins" decal...

Maybe the Parts coming from Ohlins

Gruß Steffen

zippy49 said:

What "shoddy construction"? Excluding the forks, I see very nice parts and assembly on my Strada. What other manufacturer offers similar features, including Desmo? Have had not one problem in 6000 miles except for the usual sticky saddlebag latch once, a simple shot of lube fixed that.

As for as the outsourced bits, they are made to Ducati's spec. They are not simple "off the shelf" items. And as for price, I've read that roughly $3K of each bike's net is spent on their racing teams. Exclusivity has it's cost.

Click to expand...

I didn't mean to imply that this bike is shoddy - mine has run like a really loud top. I was replying to a poster who mentioned ducati's history of "characterful" engineering and construction. In the modern era there is no excuse. I might have been unclear - my bad.

Gee 3K for a losing team - maybe they can comp us some tx to the next moto gp. Honda wins and they are very nicely priced.Ducati will make as many bikes as they can sell - tough to describe that as exclusive.

Outsourced parts may be made to spec but what does that really entail? Software calibration for weight and power, a few other parameters. Everyone does it and are better for it - but my point stands.

Do you really think that our 821s lack character? Ducatis are still unique in many ways, unlike boring UJMs which are the mainstay of the Japanese makers. BTW that $3k number is unverified and from several years ago.

"Losing team?" You only cheer for winners with the big bucks? Ducati will never have the budget that Honda or Yamaha enjoy. In spite of that they won the 2014 World Superstock Championship, and had success in WSBK - even dominated - until they switched to that peaky Panigale. And they have won more GP championships in the four-stroke era than Suzuki or Kawasaki, also much bigger companies - they just need the right rider. With Audi behind them, it might not be too long until they start winning again. They are certainly competitive and improving.