Hyperstrada/Hypermotard 821 Carmo "Christmas Tree Dash" Repair Experience

ukphotoguy said:

Finaly an update to my 2013 HyperSrada Christmas Tree issue.
Recap, in 203-14 the bike suffered the Christmas Tree three times, each time Ducati fixed it for free as part of the warranty, the last time even after it was outside the official warranty. The fix was coils, ECU and Dash. The CANBUS filter was installed as a recall, and all went fine until October 2023 when it happened again. The bike was purchased new and always been serviced at the original dealer here in NJ USA.
The first diagnosis was a burned out CANBUS filter (the recall) but that was just the start, a long series of discussion with Ducati and the dealer finally resulted in a fixed bike which was picked up today mid-June 2024.
Ducati has paid for all the parts, I had to pay labor. They provided
• 51025101A Kit Protection Can Filter
• 38010145B two off Ignition Coils
• 21030195 two off Spark Plugs
• 581310 Battery
• 40610951F Instrument Panel
• 28642301C Engine Control Unit
The labor charge was for 6.7h at $175 per hour. Total including Tax $1,266.17
How do I feel? Wel $1200 is quite a lot of money, perhaps more than sending the original units for repair. But satisfaction Ducati stood by the bike and paid for the parts. Apparently, they did this because I was the original owner and had a full-service record. I fear that had this not been the case, they would have done nothing. I did get what they call updated coils and apparently some additional filters installed between the cold packs and Dash, not taken the bike apart so don’t know if this is true. I have posted pictures of the coils and ECU in case anybody has more information.
Now my dilemma, during the wait I purchased a used 2016 HyperStrada which has less than 5K miles. I love it. Now I have two bikes which one do I sell, I can get a good price for the 2016 low milage but worry that the 2013 will Christmas Tree again.
Hope my story helps and serves as a record. Anybody else had the Christmas Tree experience more than four times??

Click to expand...

ukphotoguy said:

Finaly an update to my 2013 HyperSrada Christmas Tree issue.
Recap, in 203-14 the bike suffered the Christmas Tree three times, each time Ducati fixed it for free as part of the warranty, the last time even after it was outside the official warranty. The fix was coils, ECU and Dash. The CANBUS filter was installed as a recall, and all went fine until October 2023 when it happened again. The bike was purchased new and always been serviced at the original dealer here in NJ USA.
The first diagnosis was a burned out CANBUS filter (the recall) but that was just the start, a long series of discussion with Ducati and the dealer finally resulted in a fixed bike which was picked up today mid-June 2024.
Ducati has paid for all the parts, I had to pay labor. They provided
• 51025101A Kit Protection Can Filter
• 38010145B two off Ignition Coils
• 21030195 two off Spark Plugs
• 581310 Battery
• 40610951F Instrument Panel
• 28642301C Engine Control Unit
The labor charge was for 6.7h at $175 per hour. Total including Tax $1,266.17
How do I feel? Wel $1200 is quite a lot of money, perhaps more than sending the original units for repair. But satisfaction Ducati stood by the bike and paid for the parts. Apparently, they did this because I was the original owner and had a full-service record. I fear that had this not been the case, they would have done nothing. I did get what they call updated coils and apparently some additional filters installed between the cold packs and Dash, not taken the bike apart so don’t know if this is true. I have posted pictures of the coils and ECU in case anybody has more information.
Now my dilemma, during the wait I purchased a used 2016 HyperStrada which has less than 5K miles. I love it. Now I have two bikes which one do I sell, I can get a good price for the 2016 low milage but worry that the 2013 will Christmas Tree again.
Hope my story helps and serves as a record. Anybody else had the Christmas Tree experience more than four times??

Click to expand...

ematerpy said:

Hi, I'm in the same situation as you where I definitely need to replace the ECU and the ignition coils. I know for sure that, since this is a recognized issue by Ducati, the replacement of these two components can be done for free, just as it was for you. Could you tell me what the procedure is to request this intervention?

P.S. I was informed that this type of problem occurs in the 821 because there is no kind of 'protection' for the ECU. So, in the case of starting with, for example, a slightly weak battery, the voltage that the coils should discharge onto the spark plug ends up discharging directly onto the ECU, which, lacking any type of protection, ends up breaking. The few precautions you need to take are regarding the battery's condition, especially after a long period of the bike being stationary or when starting.

Click to expand...

Installing Aprilia (Eldor) Coil Packs on Hypermotard/Hyperstrada

Thanks to our member cubizme in Vietnam, we may have the answer to keep from frying our ECU, dash, and black box. Do not attempt to pull the black rubber portion that goes over the spark plug ceramic from the Aprilia coil packs! They are bonded on pretty good, and don't have a sufficient barb...

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