Seriously, they're great. I went there first on an (not official) recommendation from Ducati service when my coil crapped-out. Donnie is the owner and walked up and introduced himself when I walked in to get the bike because he had never seen me in the shop. He showed me all around the place and talked bikes with me awhile and went over the issue. Then when it came time to do the suspension stuff he walked me through the entire process, etc. I wish the folks I bought the kit from took that time with me and I wouldn't have had the issues I did.
It's a hike for me, but they're all really nice folks and very down to earth. That may be the best part about "Ducati" only or "european only" dealerships; most folks there really enjoy motorcycles and everything about them; including dealing with the folks who buy/ride them. Where-as most Japanese dealerships are very "hit-and-miss" when it comes to customer satisfaction (in my opinion).
Guess I know where I'll be heading. Thanks for the info!