Wow!!!
I get superior service from the local Ducati dealership.
My experience, over the 8,000+ miles has been excellent.
You must live near a good one.
I go to Erico in Denver. Cool shop but their service department sucks and they can't ever seem to get their **** together. I keep going though because it's 6 blocks from my house. And I will say, the accessories dude is always very helpful and cool (helmets, jackets, whatnot). Sales guys are cool, but they are typical sales guys. The service department ... ******* idiots sometimes.
First visit was with my Monster 620. A simple valve/timing belt job turned into a high idle problem that didn't exist before it went in. They must have attempted to adjust throttle bodies... after I got it back it would gradually idle up to 2k rpms as the bike heated up then would start to overheat. Great way to run an air cooled engine! I took it back 3 times before they got it right. On the last visit they had it for like two weeks. They gave me a HS loaner on the last trip... which is what sold me on it.
So I buy a HS from them.
Last time I took it in for service the tech insisted the oil change interval was every 3k miles. "No bike has 9k oil change intervals" he said. "How the **** do you not know this?" was my response. I asked him to look it up then he argued with me for 20 minutes before he actually looked up the 9k service intervals in the book. Am I an ******* for assuming a Ducati dealer (who has been selling them for decades) should know the service interval on a ******* Ducati? Its not like it was a new model... The 821 engine had been out for three or four years at this point.
Fast forward, 8 months after buying the bike new I go in to get the bags replaced under warranty, since they were purple (see previous comment re: cheap Chinese parts). My warranty is up. WHAT?! They sold me a "new" bike that had been registered as sold a year and a half before I bought it... to up their sales numbers probably. It had like 6 miles on it when I got it. They made it right by buying me an extended warranty but still... these guys are clowns sometimes. I must have pissed away 4 to 6 hours dealing with this and standing on them to get it right.
Every time it's in they tell me I need to replace or grease the chain... it's an O-Ring chain I reply. HOW DO THEY NOT KNOW THIS. At 9,000 miles it should need nothing except the dust wiped off. "Tires have 60% tread, you should probably replace them" - Stupid ******** like that. I know why they do it... I'm sure the dentist and lawyer crowd jump on that stuff and don't balk at dropping $1500 on unecessary service every 3k miles... Ugh. I miss Suzukis sometimes.
Peas in a pod man. Might as well be a Harley. I still love riding it though.