So I called DNA and I copy pasted their response. Only issue now is that I have a rapid bike installed. So I would need to remove that b4 I take it in for diagnosis. Is there a way to find out for sure if it's the starter via OBD2 scanner?
What y'all think? Shall I just do it myself?
Hello Toufic,
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As requested, here is an email summary of our conversation and DNA's recommendation regarding the issues with your motorcycle.* As you are aware, the part number for the starter on your motorcycle has been superseded, and in some qualifying circumstances Ducati is willing to offer partial and/or complete coverage of the diagnosis and repair of the starter motor.* It sounds like you have experience with this from your friend's bike.* However, because the motorcycle is so far out of warranty I want to stress that we do require that it be brought to the shop for official diagnosis and goodwill coverage application before we can promise any help.* This does mean that you will need to approve the initial diagnosis costs upfront.* Once the shop has submitted an application for goodwill coverage (through our YouTech system), the service area manager for the southwest region will determine if this meets his qualifications for coverage.*
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Please let me know if you have any questions, or if any issues arise while bringing the bike to the shop.
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Regards,
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