Wow. So I called the dealer today to get an update on progress.
Ducati told them that 1/1000 bikes seem to be having the same issue. They then had them check the coils and the wires feeding and leaving them. Wires checked good, so they have to replace both coils. With that, the coil malfunction fried the dash, which is why it looked like a bad arcade game when you turned the key on and it wouldn't start. So, they will be replacing both coils and the dash.
They're going to try and "marry" the new dash to the existing ECU. They said it may not work, or if the ECU is bad, then a new one will also have to be ordered and replaced.
Humph……
On a good note, at least it's not riding season yet. On a bad note….this is the reason I sold my last Ducati. Hopefully this solves the issue and it's all I have go wrong.
Ducati told them that 1/1000 bikes seem to be having the same issue. They then had them check the coils and the wires feeding and leaving them. Wires checked good, so they have to replace both coils. With that, the coil malfunction fried the dash, which is why it looked like a bad arcade game when you turned the key on and it wouldn't start. So, they will be replacing both coils and the dash.
They're going to try and "marry" the new dash to the existing ECU. They said it may not work, or if the ECU is bad, then a new one will also have to be ordered and replaced.
Humph……
On a good note, at least it's not riding season yet. On a bad note….this is the reason I sold my last Ducati. Hopefully this solves the issue and it's all I have go wrong.
I had the exact issue, the coils fried the electronics so they had to replace coils and dashboard. 4000 miles later and no problems after the fix.
Joined Mar 2013
3K Posts | 161+
Naples, IT
Bummer, Mich. But that's only 2 or so reports on this forum. I get a good sense of confidence that mine is reliable. They got the motor/drivetrain so right, which is top of my list for **** I don't like flaming out, but electrical issues can drive one mad.
I'd ride the warranty out and hold them to making this right. Seems like pretty isolated issue with some bad coils.
I'd ride the warranty out and hold them to making this right. Seems like pretty isolated issue with some bad coils.
Good to hear. I hope this solves it. I'm going to call Ducati now though and see if they'll extend the warranty on the replaced components though. A new ECU is $1800"¦..OUCH!
New coils and dash solved the issue. I just got the bike back and it's riding as new. I guess the could went bad which sent a charge the wrong way back to the dash?….I don't know. But it's fixed now.
Yesterday it was my turn to get this problem.
The DTC light, the ABS light, Blinker lights, the dash went blank, then started flashing "errors" across it, none of me trip/odometer information showed, no engine temp reading, and lastly, the engine cooling fan was running.
The error code is "Dashboard and Engine",
And the bike season has just began.........
The DTC light, the ABS light, Blinker lights, the dash went blank, then started flashing "errors" across it, none of me trip/odometer information showed, no engine temp reading, and lastly, the engine cooling fan was running.
The error code is "Dashboard and Engine",
And the bike season has just began.........
I had a similar problem. Engine ran fine but oil pressure warning light came on and error message displayed but no error codes were listed. Prior to that I had intermittent trouble starting where I would just get a "click" rather than the engine turning over. The root cause was the installation of the wiring harness. Seems the install was such that the wires got flattened and shorted. The dealer replaced all electrical components including wiring harness, ECU, dash, BBS, coils, etc. Bike had 6,300 miles on it.
So i can report the exact same issue
dashboard flashing randomly, warning on, fans on, even with the key removed from contact.
Dealer said that they seen already the excat same symptom on on hyper SP 2013, which was caused by the wiring harness. they had to change the entire cabling (mutiplex bus)
Bike is 11000 km and was bought in May 2013
Not fixed yet, wil report when, with details.
Better to have this in within the warranty period rather than just after ...
dashboard flashing randomly, warning on, fans on, even with the key removed from contact.
Dealer said that they seen already the excat same symptom on on hyper SP 2013, which was caused by the wiring harness. they had to change the entire cabling (mutiplex bus)
Bike is 11000 km and was bought in May 2013
Not fixed yet, wil report when, with details.
Better to have this in within the warranty period rather than just after ...
Joined Jun 2013
138 Posts | 0+
Victoria Australia
I made the 2 hour trip to the dealer and got they battery checked, they reckon it's fine, they also advised that Ducati rarely replace a dodgy battery under waranty. I will leave it off the tender for a while and see how good their testing is.
While they had the bike they also did the recall works; although I am still waiting for my letter.
While they had the bike they also did the recall works; although I am still waiting for my letter.
For those with harness issues, can you tell us where it was pinched/flattened? I'd like to check mine before I do any big trips.
Joined Mar 2013
3K Posts | 161+
Naples, IT
I checked out the new Li-Ion batteries from Battery Tender. They weigh maybe a pound. Nice weight saving alternative if you have to junk the old one out of pocket.
I didn't see the harness that was removed so I can't say where it was flattened. I have to say, though, my dealer/Ducati did the right thing and replaced everything electrical...not knowing what might have been damaged but had not failed yet.
Yesterday it was my turn to get this problem.
The DTC light, the ABS light, Blinker lights, the dash went blank, then started flashing "errors" across it, none of me trip/odometer information showed, no engine temp reading, and lastly, the engine cooling fan was running.
The error code is "Dashboard and Engine",
And the bike season has just began.........
Keep us posted to the cause. Given how "smart" this bike is, I can't help but wonder if the HID conversion is connected....?
Identified failures, bu still investigating on root cause
Got my dealer on phone today, about investigations results.
Ducati said that currently " few" HS around the world are reporting the exact same failure, " flashing dashboard, fans on, etc)
Ducati is asking the dealer to replace under warranty systematicaly:
dashboard, ecu, and both coils, etc.
The first/front cylinder coil has burned and is now in short circuit, which then cause all others electrically involved parts to pass away.
Ducati is still investigating on the root cause which is killing the front cylinder coil.
To burn a coil , you need a huge electrical surge, or cumulative stress surges which finally will destroy coils insulation.
This is not HyperStrada specific, but common to all new Hyper 2013/2014 models.
So this story would end on a service recall preventive fix sooner or later
Got my dealer on phone today, about investigations results.
Ducati said that currently " few" HS around the world are reporting the exact same failure, " flashing dashboard, fans on, etc)
Ducati is asking the dealer to replace under warranty systematicaly:
dashboard, ecu, and both coils, etc.
The first/front cylinder coil has burned and is now in short circuit, which then cause all others electrically involved parts to pass away.
Ducati is still investigating on the root cause which is killing the front cylinder coil.
To burn a coil , you need a huge electrical surge, or cumulative stress surges which finally will destroy coils insulation.
This is not HyperStrada specific, but common to all new Hyper 2013/2014 models.
So this story would end on a service recall preventive fix sooner or later
That ended up being the same thing that did it to mine. Total bill was 5 hours labor @ $100/hr, New dash @ $1000, two new coils @ $220 each, and two new spark plugs. Total bill ended up being just over $2000; covered by warranty.
They said that there is a chance it could have fried the ECU (almost $2000 itself), but they don't know until they replace all of the other parts and fire it up. Luckily, mine didn't do that.
Hopefully they've already order all of your parts because it took a good 2-3 weeks to get them from Ducati alone. Make sure to bring you dealer both keys because once they replace your dash, they have to "re-match" your keys to it so the bike will run.
Good luck.
I emailed my dealer with this thread, expressing my concerns as I plan to do some long trips with this bike. They were kind enough to enquire with their Duc Canada rep. The response was that as long as all software updates have been done, there shouldn't be an issue.
Seems strange to me that buggy software would fry coils, but thats all I have to go on. I really don't know how these supercomputer bikes run everything.
Hope they are right!
Seems strange to me that buggy software would fry coils, but thats all I have to go on. I really don't know how these supercomputer bikes run everything.
Hope they are right!
I think they're confused to be honest. Mine happened about 3 days after I had the update.
Joined Jun 2013
138 Posts | 0+
Victoria Australia
Interesting response. I asked my dealer last week if there were any software updates for my bike, initially they told me no, then about three hours later they rang to say yes all Hypers have had or require an update. I have had no updates since purchase in June of last year and still going strong. I'm paranoid about what is going to happen when I do get the update!
