"Error" and all dash lights flashing, Fan Turns on, No Start...

Well I went to the dealer today to inquire further about the TSB for you guys and see if I can get it printed then upload it. Well, instead of posting 12 pages of information (yes, it's 12 pages of instructions), I googled the TSB number for you guys and this is what came up;

Service Bulletin : SRV-TSB-16-006

The service bulletin covers M.Y. '13-'15 Hypermotard 821, Hypermotard 821 SP, and Hyperstrada 821. There's no mention of the newer 939 Hypers.

Parts required are 51025101A, which comes with:
1x Can Filter;
3x Heat-shrinking tube; and,
1x Button Tie.

https://www.youtube.com/watch?v=Yo8qMdS1YWw

Is this a recall or TSB? In the world of cars a TSB is a repair notice not a recall and usually is only performed when someone complains about a symptom. Often they don't extend past the standard vehicle warranty either. Not sure if that's the case with bike service. I guess what I'm asking is- is this a free repair for out of warranty bikes like mine?

It's classified as a TSB, however it's a free repair for all '13-'15 HM, HS, SP's with or without warranty.

Cool. Thanks. I'll inquire at my local dealer, though I won't be bringing it in until the sub zero temps subside.

Awesome info. The video is worth a thousand words. Thanks for posting. Looks really easy.

It is really easy, the video does show almost all aspects of the bulletin, except that you're supposed to clear codes and check for updates. Yet.. Ducati seems to think that the home mechanic can't do the job, so they want their certified mechanics to do it for you.

I'm thinking 2 things:

They've done a lot of out of warranty good will repairs regarding this issue, and want to be sure who has and has not done the repair. (This probably the reason for this free repair on a low volume bike - it's a lot cheaper) The only way they can be certain is to have their guys do it, and have it registered on the computer.

If it does become a recall item, they'll want a concise computer record of owners who have had the repair done.

Of course, if they really wanted a complete record, they should send a notice to all owners to have this checked out. That's still puzzling to me.

It's also puzzling to me that this and other forums specific to this bike, don't post this info as a sticky. I also requested this for the TCU repair and there was no response.

I've had a few emails from Ducati regarding my concerns that it's not on their recall web page vin check. They have tried calling my mobile and scheduled a call for the 17th Feb when I'm back on trerra ferrma to discus. Can't fault their follow up to a query. Look fwd to a little chat. I'll let you know what Italy has to say.

Dear Mr. *******

thank you for contacting us and for being part of Ducati family.

With reference to your request, we tried to contact you, dialling 07801*******, with no success. We would like to discuss with you and provide you with useful information about your question. Please point out a useful time slot to call you back.

We thank you in advance for your precious cooperation and we remain at your disposal.

Best regards,
Fabiana.


Customer Service
Ducati Motor Holding Spa
Borgo Panigale – Italy
Ducati: bikes, dealers and racing


Dear Mr. ********
if you would not mind, we would like to schedule a call, starting from Fri. 17th, in order to discuss together the matter.

We remain at your disposal.

Best regards,
Fabiana.


Customer Service
Ducati Motor Holding Spa
Borgo Panigale – Italy

I'll have my dealer do it so it's on record. That way of my dash does still blow up they can't say I did it wrong. Even though I'll probably take a lot more care if I did it myself.

What Ducati should do is replace our entire dashes with the new circuit board, instead of taping this little thing in there. The install would be faster and easier for technicians costing them less labor time. The part can't cost Ducati that much, and is a helluva lot cleaner. Less room for error.

Wow Thanks zibbit !!! I live now in Mexico City and I bought Ducati here. My bike is right now with Ducati dealer and should be ready in one week (2 weeks total) when I left the bike I told them about this filter and he told me "don't worry" so I will see how it goes. Definitely
with this video will be very easy. Thanks!!

The wires they tap are 6 (Gnd), 10 (Can Low), 11 (Can Hi).

I'm hoping to get this done as soon as the weather clears up

kuksul08 said:

I'll have my dealer do it so it's on record. That way of my dash does still blow up they can't say I did it wrong. Even though I'll probably take a lot more care if I did it myself.

What Ducati should do is replace our entire dashes with the new circuit board, instead of taping this little thing in there. The install would be faster and easier for technicians costing them less labor time. The part can't cost Ducati that much, and is a helluva lot cleaner. Less room for error.

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I have complete faith in my dealer's service department. And that dash retails for over a thousand dollars , so I don't blame Ducati for going with the filter.

And one more time, this is no way a NHTSA Safety Recall. As far as we know, no one has been injured. The TSB method encourages owners to bring their bike in for service, and does not put a hold on registration renewal here in Cali if you ignore it - unlike a genuine NHTSA Recall. Found that out a month ago when I tried to renew our Mazda3; had to send a completion form and a check. And a late fee.

Be careful what you wish for. The ultimate responsibility for your safety is in your hands, not Ducati's.

zippy49 said:

I have complete faith in my dealer's service department. And that dash retails for over a thousand dollars , so I don't blame Ducati for going with the filter.

And one more time, this is no way a NHTSA Safety Recall. As far as we know, no one has been injured. The TSB method encourages owners to bring their bike in for service, and does not put a hold on registration renewal here in Cali if you ignore it - unlike a genuine NHTSA Recall. Found that out a month ago when I tried to renew our Mazda3; had to send a completion form and a check. And a late fee.

Be careful what you wish for. The ultimate responsibility for your safety is in your hands, not Ducati's.

Click to expand...

I do think it is ducati's responsibility to inform people that the fix is available. As with the TCU they didn't do that.

With the TCU I was caught on a fast highway in limp mode and had no idea what was going on. With this issue, you could stall on the highway etc..

With many people living far from a dealer, and/or doing their own maintenance I do think it is their responsibility to inform people of a known flaw, and an existing repair. (I would also argue that it is a responsibility of these forums)

Apart from safety, ducati adds heritage and luxury cost to their prices, and part of being a luxury brand is customer service. Arguably that's the main difference between "luxury" and the hoi polloi - since in terms of engineering and manufacturing in the modern age, most any bike is comparable.

I was notified by e-mail about the TCU recall. Not the dash recall though.

Makes sense that the TCU came by email.. that one causes stalling which can greatly effect your health if the bike decides to shut off mid corner..

Other one only makes it so you can't start the bike (which means you should be already stopped).

kuksul08 said:

I was notified by e-mail about the TCU recall. Not the dash recall though.

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Some SP owners were notified, but most others not. That's kind of worse in a way, because then you're expecting a notification if you have a problem, and thinking it's all good of you didn't.

I didn't get a notification, and judging by endless threads on the subject, a lot of people didn't. Doesn't seem right to me.

This is a machine that, beyond changing consumables, is extremely complicated. I do all the work on our other bikes, but the four wheeled vehicles go to a pro for service. If you want to do everything on your own, that's your choice. Good luck.

I was told that the throttle TSB required a reflash of the CPU. Sounds like something a dealer would be needed for, doesn't it? All owners need to do is contact a dealer and ask. Have your VIN handy. What's so hard about that?

A few forum members have expressed a lack of a "good dealer" for service. I tend to pick a bike by how I like the dealership, as most modern machines are pretty good. I once asked Jody Nicholas (a very experienced ex-racer) how the Katana he was testing for a magazine was. He replied "It's a good bike. They're all good bikes, you just have to get used to them." The closest Ducati dealer is owned by someone I don't trust. So I ride an hour through dense traffic to go to Newport. No regrets yet.

About TSBs vs. NHTSA Recalls... If anyone had actually been injured by either of these issues, the Feds would jump in. Apparently not. Plus, the failure rate could be quite low. Perhaps we should have a poll? I'm happy that Ducati is going after this at all...still waiting to hear from KTM about the cracked airbox.

Thanks for the info on the TSB. I finally got around to calling a local dealer today. I was prepared to fight for it or at least get the parts, since it was a 2013 "demo" bike with 0 miles but no warranty bought last year from another dealer in another state. Anyway, they asked for my VIN and said "Yes, there's a recall on your bike. We have the part and can install it tomorrow." That was way too easy. I'm going to have to give them some business.

zippy49 said:

I was told that the throttle TSB required a reflash of the CPU. Sounds like something a dealer would be needed for, doesn't it? All owners need to do is contact a dealer and ask. Have your VIN handy. What's so hard about that?

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My point isn't how hard or easy it is, what I'm saying is, if I hadn't stumbled on this thread, I wouldn't have known to ask.

All Ducati has to do is send an email and tell owners to check - how hard is that? I'm always getting ducati emails about fabulous lifestyle enhanceents - I'd include a running bike on that list.

"Stumbled?" How many posts do you have?

I complained to the dealer about the limp throttle when I bought the bike, again when I took it in for first and second services. So I followed up. No forum needed, YMMV. A high percentage of internet "Information" is bogus; I rely on my dealer.

BTW I get emails from Ducati, but none have offered any "male enhancement" products other than new models of their bikes!