Ducati heated hand grips

vincep · Oct 22, 2013

Last week I asked my dealer in Virginia and he stated that the due date in the system has defaulted to an invalid setting for delivery to the US. I sent an e-mail to Ducati through the website last Friday and today someone from Ducati called and then e-mailed me about the issue:
_________
Francesca

Customer Service
Ducati Motor Holding Spa
Borgo Panigale – Italy
Ducati - Bikes, Equipment, Accessories, Racing, Company, Dealer - Official Site Ducati

+39 05 10938001
contact_us@ducati.com
__________

Imagine my surprise - no news yet!

vincep · Oct 23, 2013

.... and more:quoting 4 Nov.

> Date: Wed, 23 Oct 2013 20:36:27 +0200
> From: [email protected]
> Subject: RE: RE: RE: heated grips
> To: vincent
>
> Dear Mr. Vince,
>
> Thank you for contacting Ducati North America.
>
> We are sorry to learn of the delay that you are experiencing with your order of heated grips for your 2013 HyperStrada. Unfortunately, the heated grips (Part #96680091A) are on back order due to supply issues with the vendor. We have been informed that the new anticipated ship date is scheduled for 11/4/13. We do apologize for any inconvenience this may have caused. Please continue to check in with your dealership for updates.
>
> If you have any further questions, please feel free to contact us or an Authorized Ducati Dealership. To find an Authorized Ducati Dealership, please visit Ducati North America - Bikes, Equipment, Accessories, Racing, Company, Dealer - Official Site Ducati and click on "DEALERS" or utilize our dealer locator by phoning 1-800-231-6696.
>
> Best regards,
>
> Monica Perez
> Customer Service
>
> Ducati North America
> 10443 Bandley Drive
> Cupertino, CA 95014
> Ducati North America - Bikes, Equipment, Accessories, Racing, Company, Dealer - Official Site Ducati
>

jerdog53 · Oct 24, 2013

Can you see me rolling my eyes???

twozzie · Oct 30, 2013

Me to dealer " any sign of those damn heated grips?", dealer "i'd think about aftermarket if I were you".

Ducati, you really suck at support.

phantomfighter · Nov 1, 2013

Bought my SP in early May. Just getting the grips fitted on Nov 2. I have heard of the crazy Italian lead. Thank god they don't make iPhones.

mentalist · Nov 4, 2013

I'm still getting the run around from my dealer.

twozzie · Nov 4, 2013

Just sent Ducati a nasty gram about their bad customer support. At this stage I'd expect compensation of some sort to say sorry, they've been earning $$$$ interest on my money (and I'm sure many others) since April / May.

Dane1960 · Nov 4, 2013

last time checked they said the 15th November

jerdog53 · Nov 4, 2013

The next thing we will know it will be March!

mhuisman46 · Nov 7, 2013

Like many of you I have been waiting on the heated grips for many months now (since April in fact), with the magic "it will be there by" date continuously being pushed back. The latest date I got was October 29 but nothing arrived, and my dealer contacted Ducati customer support here in the Netherlands. Their reply was that, hold your seat: the heated grips will NOT come available anymore for the Hyper due to ongoing supply issues.

I have a hard time believing this, especially since apparently Ducati North America still says they are coming. Before I fit some aftermarket grips without the nice integrated controls, anyone else here got a similar message or are there still Ducati heated grips coming in?

twozzie · Nov 7, 2013

I have a call into my dealer asking for conformation of availability at some point.

Dane1960 · Nov 7, 2013

Dealer said moved to January now...Told me they would refund my money and call me when they came in... I said I don't want the money back ill wait for the grips, I sure don't want the only set they get to sell to someone else!

twozzie · Nov 7, 2013

Oh boy oh boy, dealer just called and says he has my grips

They came in and were put away for another rider who ordered them a short while back but the parts guy says ,"uh huh, they go to the first in the queue" (and the other rider was cool about it) which is me - yippee !!!!

hanna city hammer · Nov 7, 2013

had grips installed today, also ecu upgrade. grips seem to work really well.

Dane1960 · Dec 10, 2013

My heated Grips have arrived finally

Gaz2472 · Dec 16, 2013

I've just got mine, waited 5 months. They are worth the wait. Very poor service from Ducati.

StefanR · Jan 14, 2014

Finally the heat grips has arrived

mentalist · Jan 15, 2014

Yep. Only just got mine fitted after waiting 7 months.
Need them too. Was 5*C yesterday. But the grips and the new taller touring screen make riding cold conditions more bearable.

lomax · Sep 20, 2015

Question. I have a set of heated grips that I am going to install and then have the dealer activate.

I am just wondering if there is any issues installing them and then riding the bike before activation? Does the TPS need to be reset when the new grips are installed ? Any other gotchas here I am not thinking about?

I also notice that the throttle return spring in the new grips is much heavier that with the stock throttle tune. At lease it feels that way off the bike. I love the stock light throttle. Is there a way to reduce the return spring tension on the new heated grips?

Marc

Ducati heated hand grips

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